Platform Rules Applicable in the Philippines

These Terms govern your use of the official website and mobile app when you access our betting services from the Philippines. By continuing to use the platform, you agree that local legal requirements and these rules apply to your account and bets. The Terms set out your rights and obligations regarding registration, payments, bonuses, and dispute handling. If you do not agree, you must stop using the services.

General Terms of Use and User Responsibilities

  • By creating an account and continuing to use the services, you confirm that you have read and accepted these Terms, the Privacy Policy, the Responsible Gambling rules, and any sport- or event-specific betting rules. Updates may occur at any time; material changes will take effect from publication. Continued use means acceptance of the revised Terms.
  • Eligibility in the Philippines: you must be at least 21 years old if located in the Philippines, legally permitted to participate in online betting in your location, and not on any exclusion list. You must register in your own name, maintain one account only, and ensure information provided is accurate and up to date.
  • Proper use: you agree not to misuse the platform, interfere with software, manipulate odds or markets, employ bots or scripts, or engage in arbitrage based on data errors. You will not use the services for unlawful purposes.
  • Intellectual property: site content, branding, software, odds, data feeds, and materials are protected. You receive a limited, revocable licence for personal, non-commercial use. No copying, scraping, redistribution, or reverse engineering.
  • Modification rights: the platform may suspend, change, or discontinue markets, features, bonuses, or promotions to meet legal or operational requirements. Any bet already accepted remains governed by the rules that applied when the bet was placed, unless voided under these Terms.
  • Liability limitations: to the maximum extent permitted by Philippine law, the platform is not liable for indirect or consequential loss, loss of profits, data, or business interruption arising from use of the services. Nothing limits liability for fraud or for rights that cannot be limited under applicable law.
  • Jurisdictional notice: availability of services is subject to local laws and the user is responsible for determining if online betting is allowed where they are located.

General Rules for Placing Bets and Settlements

  • Eligibility to bet: only verified account holders who meet the age and legal requirements may place a bet. The platform may request proof of age, identity, and source of funds before or after acceptance.
  • Bet acceptance: a bet is accepted once it appears as confirmed in your bet history and a transaction ID is generated. Pending or interrupted submissions are not guaranteed. Market availability, odds, and lines may change before acceptance.
  • Minimum and maximum stakes: stake limits apply per selection, market, event, and account. Limits can vary by sport, odds, or risk profile and may be adjusted without prior notice. Attempts to exceed limits can result in partial acceptance or rejection.
  • Settlement and calculation: winnings are calculated based on the odds confirmed at acceptance. For accumulator bets, all legs must satisfy settlement rules. If a selection is void, that leg is settled at odds of 1.00 and the remaining legs stand, unless rules specify otherwise.
  • Results and data sources: settlements rely on official event results and recognized data providers. If an announced result is corrected within a reasonable period per market rules, the settlement may be adjusted. Display or typographical errors in odds do not bind the platform; such bets may be voided or corrected.
  • Restrictions: the platform may limit stakes, restrict markets, refuse bets, suspend accounts, or cancel bets where integrity concerns arise, where bonuses or promotions are abused, or where regulatory obligations apply.
  • Cancellations and voids: bets may be voided for palpable errors, event cancellations, venue changes that materially affect the event, or rule breaches. If a market remains open when the outcome is known, bets placed after that time may be void.
  • Cash out: availability is not guaranteed and may be withdrawn or revised. If technical issues prevent execution, the original bet stands.

Payment, Deposits, Withdrawals, and Processing Rules

  • Funding your account: deposits must come from payment methods held in your name. Third-party transfers are not allowed. Minimum and maximum deposit limits apply based on method and verification status.
  • Withdrawal rules: withdrawals are paid to the original funding source where possible and may require successful identity and security checks. You may be asked for bank or e-wallet proof, and documents supporting source of funds.
  • Methods and fees: available options can include bank transfers, cards, e-wallets, and local channels where permitted. Some methods may have fees or currency conversion charges set by providers. Limits per transaction and per day apply.
  • Processing times: deposits generally credit promptly once authorized by the processor. Withdrawal review times depend on KYC checks, risk controls, method, and banking hours. Additional verification may extend timeframes.
  • Security and verification: KYC/AML checks may include proof of identity, address, payment ownership, and source of funds. Failure to provide information can result in limits, delays, or suspension.
  • Transaction monitoring: unusual activity, rapid cycles, or method mismatches can trigger holds while the account is reviewed. Funds may remain pending until checks are completed.
  • Restrictions: the platform may decline deposits or withdrawals that breach limits, appear linked to bonus abuse, or violate legal or AML requirements. The platform may aggregate or split payments to comply with limits and controls.
  • Cancellations and reversals: deposit or withdrawal requests may be cancelled by the user if still pending. The platform can reverse or freeze transactions where mandated by law, a payment provider, or due to an operational error.

Responsible Gambling Standards and Player Controls

  • The platform supports safer betting and encourages you to set time and spend limits before placing bets. You can apply daily, weekly, or monthly deposit limits and betting limits through your account settings.
  • Cool-off and self-exclusion tools are available for short or long periods. During exclusion, you must not create a new account, and the platform will take reasonable steps to prevent use.
  • Reality checks and risk self-assessment tools help you review your betting behaviour, odds understanding, and the impact on finances. You can adjust preferences at any time.
  • Signs of harm include chasing losses, betting more than you can afford, and neglecting personal responsibilities. Consider pausing betting and seeking support.
  • Support resources in the Philippines include the Responsible Gaming materials published by the national regulator, the National Privacy Commission guidance on digital wellness, and mental health services offered by the Department of Health and the National Center for Mental Health. International resources such as Gamblers Anonymous and Gambling Therapy also provide assistance.

Anti-Money Laundering and Counter-Terrorist Financing Compliance

  • Legal framework: AML measures are implemented in line with the Philippines Anti-Money Laundering Act (Republic Act No. 9160, as amended by RA 10927 and related rules) and other applicable laws where services are provided.
  • Customer due diligence: identity verification may require government-issued ID, proof of address, payment ownership confirmation, and source-of-funds or source-of-wealth information. Enhanced due diligence applies to higher-risk profiles, large transactions, or politically exposed persons.
  • Monitoring and detection: automated and manual reviews monitor deposits, withdrawals, betting patterns, and account changes to identify suspicious activity, rapid movement of funds, or misuse of bonuses.
  • Sanctions and screening: users may be screened against sanctions, watchlists, and exclusion registers. Matches can result in temporary blocks until resolved.
  • Reporting and cooperation: suspicious transactions may be reported to the Anti-Money Laundering Council or relevant authorities. Confidentiality obligations apply to such reports.
  • Consequences: violations can lead to limits on services, freezing or blocking of funds, account suspension or closure, and forfeiture where required by law. Failure to provide requested documents may delay or prevent transactions.

Privacy, Data Collection, and Your Rights

  • Legal basis: personal data is processed under Philippine law, including the Data Privacy Act of 2012 (RA 10173), and other applicable regulations to deliver services, meet legal duties, and protect legitimate interests.
  • Data collected: during registration and use, the platform may collect identity information, contact details, account credentials, device data, geolocation signals, transaction and betting history, verification documents, and communications with support.
  • Use of data: purposes include providing the services, processing bets and payments, preventing fraud, ensuring AML compliance, customizing odds display and preferences, handling bonuses, and managing disputes.
  • Sharing: data may be shared with payment providers, identity verification vendors, sports data suppliers, legal or regulatory bodies, and service partners under contract. International transfers follow appropriate safeguards.
  • Retention: records are kept only as long as necessary for the purposes described and to satisfy legal retention rules, including AML and financial reporting periods.
  • Your rights: you may request access, correction, deletion, restriction, portability, or object to certain processing. You may withdraw consent where processing relies on consent. Requests can be submitted through in-platform support.
  • Complaints: you may raise privacy concerns with the National Privacy Commission in the Philippines, without prejudice to other remedies available by law.

Security of Accounts, Data, and Transactions

  • Technical safeguards: transport-layer encryption protects data in transit, and sensitive credentials are hashed and stored following industry practices. Session management, device checks, and anomaly detection help protect your account.
  • Account protection: two-factor authentication may be enabled where available. You are responsible for keeping login details confidential, using strong passwords, and logging out from shared devices.
  • Operational controls: access to systems is limited to authorised staff under role-based permissions. Regular monitoring, vulnerability management, and incident response procedures are applied.
  • Continuity and integrity: critical services are backed up and subject to availability monitoring. Suspicious account activity may trigger alerts, temporary holds, or re-authentication before further betting or payments are allowed.

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